Which languages do you support?
We support most widely used European and world languages, and up to five at the same event. We agree the exact source and target languages when you request a quote, so the setup fits your event precisely.
How many languages run at the same time?
We translate into up to five target languages at the same event. One of these runs on the main display in the room or in the subtitle band of the projection, while attendees can pick any of the five on their own phone or laptop via a QR code.
Where and how are the subtitles shown?
We display only the translated subtitles, kept separate from the presentation: on a dedicated screen, via QR code on the viewer's own device, or in a dedicated, unobtrusive band of the projection. One target language runs on the main display; the other languages are available on attendees' own devices. The source-language text never appears anywhere, and nothing covers your presentation content. The presentation itself is not normally provided by us – but on request we can also take on the projection and visual technology.
Can remote participants follow the subtitles too?
Yes. Anyone with an internet connection can open the subtitles via a QR code or a link. Participants follow the translation on their own phone or laptop, directly in the browser, and choose for themselves which language to read – no app to install, and no need to be in the room.
What is needed at the venue?
Just a clean audio feed from the sound system, and somewhere the subtitles can appear: a screen, a projection surface, or the participants' own devices via QR code. If there is no screen on site, we can provide one as an additional service. A local internet connection is welcome, but if there isn't one, we solve it with mobile internet.
What happens if the internet goes down at the venue?
The primary connection is the venue's own, wherever one is available: we connect it to our own router. The same router also runs mobile internet from two different providers, and if the network fails, the system switches automatically to whichever connection is working. Where the venue has no usable wired internet, we work from these mobile connections from the outset.
Can you help with event technology as well?
Yes. Beyond translation we can take on the event technology as well if needed: sound, stage, lighting and visual technology. That way the technical side of your event comes from a single supplier.
How much delay is there before the subtitles appear?
The subtitles update continuously, following the live speech. We do not promise a specific number of seconds, because the delay is also affected by the audio quality at the venue, the pace of speech and the language pair. During the on-site test run you will see exactly what to expect under the conditions of your own event.
How accurate is the AI translation?
We use AI-based speech recognition and translation, which is fast but not infallible. Accuracy is improved mainly by the preparation beforehand (agreeing names and technical terms); meanwhile the operator supervises the technical operation live – the audio input, the connections and the display – so they can step in immediately if anything goes wrong.
Does this service replace an interpreter or certified translation?
It is built for business and conference situations, but it does not replace certified interpreting or sworn translation in every case. For legal, official, medical or other events where certified interpreting is required, we do not recommend it as a standalone solution – in those cases let's discuss it in advance so we can propose the right setup.
What happens to the content that was spoken?
Our system does not make an audio recording: speech is passed to recognition in real time and is not stored on our side. The transcript and translation of the event are produced at the end, and within 3 days of the event closing they are either handed over to the client together with a summary, or permanently deleted – we keep no copy. Beyond the processors used to deliver the service, we do not pass the data on to third parties; we provide information about the processors we use on request.
Do the captions help hard-of-hearing attendees as well?
Yes. The captions also make what is said available in readable form, which helps anyone who struggles to follow the speaker because of room acoustics, background noise or hearing loss – provided they understand the target language of the captions. The display is the same as always: a separate screen, a dedicated band in the projection, or a QR code on their own phone. This is not a formal accessibility certification, but in practice it noticeably helps participation.